A competent communicator exhibits a sensitivity to the needs of the group during the norming periodic phase of development by
A) adapting communication to the norms of the group.
B) encouraging change when norms are excessively rigid.
C) encouraging change when norms are too elastic.
D) discouraging disagreement.

Question

Quizplus · Accepted Answer

During the norming phase of group development, a competent communicator helps the group by adapting to its norms (A), encouraging change when norms are too rigid to allow for growth or improvement (B), and also encouraging change when norms are too elastic, meaning they are too flexible and may not provide enough structure for effective group functioning (C). Discouraging disagreement (D) is not a sign of competent communication, as healthy disagreement can be essential for group development and decision-making.

A Competent Communicator Exhibits a Sensitivity to the Needs of the Group