The success of a business-customer relationship is determined by:
A)The quality of the telephone conversation
B)The efficiency of direct mail
C)The efficiency of a web transaction
D)The quality of the interactions
E)A pleasant salesperson

Question

Quizplus · Accepted Answer

The quality of interactions between the business and customer is the most important factor in determining the success of their relationship. This includes both in-person and online interactions. Good communication, responsiveness, and problem-solving skills are key to building a positive relationship with customers. While a pleasant salesperson can contribute to a positive interaction, it is not the only factor in determining the overall success of the relationship.

The Success of a Business-Customer Relationship Is Determined By