Identifying all areas of customer interaction is called:
A)Data collection definition
B)Methodology to manage data input process after collection
C)Touch point identification
D)Data consolidation
E)Linkage identification

Question

Quizplus · Accepted Answer

Touch point identification involves identifying all areas of customer interaction, including in-person, online, or over-the-phone exchanges. It helps businesses understand the overall customer experience and can be used to improve customer satisfaction. The other options are not directly related to identifying customer interactions.

Identifying All Areas of Customer Interaction Is Called