Touchpoints are
A)any point of contact that a customer or prospect has with a company.
B)phone inquiries.
C)e-mail inquiries.
D)merchandise return desks.
E)all of the above

Question

Quizplus · Accepted Answer

Touchpoints refer to any point of contact that a customer or prospect has with a company, which can include phone and email inquiries as well as merchandise return desks. Therefore, all of the options are examples of touchpoints.

Touchpoints Are