Which One of the Following Protocols, Is In-Correct, with Regard

Which One of the Following Protocols, is In-Correct, with Regard to the Recommendations, that the Ombudsman needs to follow?

A) Recommendations should be made, within 6 Months of the Receipt of such a Complaint.
B) The Copies should be sent to Both: the Complainant and the Insurance Company.
C) Recommendations have to be accepted, In- Writing, by the Complainant, Within 15 Days of Receipt of such Recommendation.
D) A Copy of Acceptance- Letter, by the Insured, should be sent to the Insurer, and His or Her Written Confirmation sought, Within 15 Days of His or Her receiving such Acceptance-Letter.