ITIL stands for the Information Technology Infrastructure Library. Which are the five volumes that comprise ITIL?
A)Service Strategy, Service Catalog Management, Service Transition, Service Operation, & Continual Service Improvement
B)Service Strategy, Service Design, Service Transition, Service Operation, & Service Continuity Management
C)Service Strategy, Service Design, Service Transition, Service Security, & Continual Service Improvement
D)Service Strategy, Service Design, Service Transition, Service Operation, & Continual Service Improvement

Question

Quizplus · Accepted Answer

Service Strategy, Service Design, Service Transition, Service Operation, & Continual Service Improvement comprise the five volumes within the library.
Key Takeaway: The five volumes that comprise ITIL are just one of several sources that clients should use to establish best practices for IT services. ITIL should be used hand-in-hand with other frameworks such as COBIT and the CMMI, as well as established standards such as ISO 20000 and BS 15000.

ITIL Stands for the Information Technology Infrastructure Library