Process of manage information about customers to maximize loyalty is said to be
A) company relationship management
B) supplier management
C) retailers management
D) customer relationship management
Correct Answer:
Verified
Q1: Social class is indicated by _variables.
A)Single
B)Several
C)Known
D)None .
Q3: In buyer decision process, percentage of potential
Q4: Aggregate value of customer's base is classified
Q5: Record which is based on business customers
Q6: Whole cluster of benefits when company promises
Q7: Third step in customer's value analysis
A)assessing attributes
Q8: All costs customer expects to incur to
Q9: Percentage or number of customers who move
Q10: Customized products and services for customers and
Q11: Company's 'customer relationship capital' is another name
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