In the context of service quality, ________ include the physical appearance of the service facility, the equipment, the personnel, and the communication materials.
A) intangibles
B) logistics
C) features
D) tangibles
E) aesthetics

Question

Quizplus · Accepted Answer

Tangibles refer to the physical aspects of a service, such as the appearance of the service facility, equipment, personnel, and communication materials.

In the Context of Service Quality, ________ Include the Physical