What is the primary contribution of Robert C. Camp?
A) the concept of benchmarking
B) his assertion that the entire organization should be involved in improving quality
C) the zero-defects approach to quality improvement
D) his emphasis on total involvement of the operating employees in improving quality
E) the quality loss function and the concept of robust design

Question

Quizplus · Accepted Answer

Robert C. Camp is primarily known for his contribution to the concept of benchmarking, which involves measuring an organization's performance against industry standards or best practices in order to identify areas for improvement. He is also known for his emphasis on total involvement of operating employees in improving quality. While he did advocate for zero defects, this was not his primary contribution to the field of quality management. The quality loss function and robust design are important concepts in quality management, but they were not developed by Camp.

What Is the Primary Contribution of Robert C