Which of the following best defines the back office in a service blueprint?
A) the area in the firm where the majority of the work is done
B) the portion of the firm's activities that the customer cannot see but is necessary to perform
C) the portion of the firm's activities that the customer can see
D) the area in the firm where the majority of the profitability is generated
E) the area in the firm where the employees plan quality initiatives

Question

Quizplus · Accepted Answer

The back office in a service blueprint refers to the portion of the firm's activities that the customer cannot see but is necessary to perform. This includes activities such as processing paperwork, managing inventory, or conducting quality control checks. While these activities are not typically visible to the customer, they are essential for ensuring that the service is delivered effectively and efficiently.

Which of the Following Best Defines the Back Office in a Service