A document that identifies the customers and other key stakeholders, lists the processes and procedures that lead to the central products and outcomes of the business, and summarizes the internal and external environments in which the department or organization operates would best be called a(n):

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An organizational profile serves the purpose of outlining the key aspects of an organization, including its stakeholders, core processes, and the internal and external environments it operates within. This contrasts with strategic plans, case statements, and business plans, which have more specific focuses on future goals, fundraising or project justifications, and detailed business strategies, respectively.

A Document That Identifies the Customers and Other Key Stakeholders