Monica and Chris Murphy own and manage Perky's Place, a small coffee-house chain in Rush County. After inspecting their five coffee houses in various parts of the county, the Murphys sit down and discuss their focus for the coming months. "Our baristas need better product knowledge and more opportunities to practice building different types of coffee drinks," Monica says. Chris agrees that Perky's Place baristas need to improve their
A) culinary skills.
B) attitudes toward their work.
C) communication skills.
D) conceptual skills.
E) technical skills.

Question

Quizplus · Accepted Answer

The need for baristas to have better product knowledge and more opportunities to practice building different types of coffee drinks directly relates to their technical skills, which involve the ability to perform tasks specific to their job role.

Monica and Chris Murphy Own and Manage Perky's Place, a Small