For a memo with a negative message, the reader's reaction can be influenced by which of the following factors?
A) Do you and the reader have a good relationship?
B) Does the organization treat people well?
C) Have readers been warned of possible negatives?
D) All of the above.
E) Only A and B

Question

Quizplus · Accepted Answer

All of the factors listed can influence the reader's reaction to a memo with a negative message. A good relationship between the sender and the reader, the organization's treatment of people, and prior warnings of possible negatives can all affect how the message is received and processed.

For a Memo with a Negative Message, the Reader's Reaction