Secondary purposes of positive messages include cementing a good relationship between the writer and his or her organization.
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Q2: Informative messages not only give information but
Q3: We categorize messages both by the author's
Q4: Informative and positive messages include changes that
Q5: Primary purposes of informative messages include deemphasizing
Q6: Changes that are to the reader's disadvantage
Q8: It's okay to make subject lines for
Q9: Informative and positive messages can be a
Q10: Reader benefits need not be included in
Q11: Stressing benefits when they make the reader
Q12: You don't need reader benefits when the
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