Mrs. Jonas is caring for her 4-year-old grandchild, Nina. Nina's asthma is poorly controlled. As the nurse, you are frustrated that Mrs. Jonas has missed Nina's past three appointments. When Mrs. Jonas arrives at the clinic today without an appointment, Nina is wheezing. Which of the following is the best response to Mrs. Jonas?
A) "You will need to go to the emergency room because we have no available appointments."
B) "If you had come to your previous appointments, this episode could have been prevented."
C) "I will speak with the nurse practitioner to see whether she can see Nina right away."
D) "Can you tell me some of the reasons why you were unable to make your past appointment?"
Correct Answer:
Verified
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