Which of the following is true of a service level agreement?
A) It defines both the scope and level of service expected by the users of the service.
B) it includes a detailed description of each aspect of the service.
C) It identifies reporting obligations for all parties to the service.
D) All of the above.

Question

Quizplus · Accepted Answer

A service level agreement (SLA) typically includes all of these elements: it defines the scope and level of service expected, includes detailed descriptions of the service aspects, and identifies reporting obligations for all parties involved.

Which of the Following Is True of a Service Level