For quality management to succeed, the company must believe that
A) all employees are responsible for quality
B) no defects are acceptable
C) both a and b
D) none of the above

Question

Quizplus · Accepted Answer

For quality management to be successful, it is essential that the company adopts a culture where all employees feel responsible for maintaining quality and where the goal is to have no defects in products or services. This comprehensive approach ensures that quality is maintained at every level of the organization.

For Quality Management to Succeed, the Company Must Believe That