Lucia went to a new salon in the area to get her hair cut and colored. However, the stylist cut her hair shorter than she wanted and wouldn't use the bold red color Lucia wanted. As a result, Lucia did not feel good about her purchase. What does this most likely mean for the future of this exchange relationship?

Question

Quizplus · Accepted Answer

Since Lucia did not feel good about her purchase, she will most likely go to a different salon and stylist for her next cut and color. The buyer must feel good about the purchase, or the exchange will not continue. If your cell phone service works everywhere, you will probably feel good about using its services. But if you have a lot of dropped calls, you will probably use another phone service next time.

Lucia Went to a New Salon in the Area to Get