Jaclyn Manages a Fast Food Restaurant

Jaclyn manages a fast food restaurant. One day, while sitting in the restaurant taking her break, she hears a group of customers complaining about how slow the service has been getting and that they may have to stop eating there. What is the most effective control action Jaclyn can take to resolve the problem?

A) She can simply take the customers' word for it and discipline her employees.
B) She can fire all the employees and hire new ones.
C) She can watch her employees work to determine the cause of the problem, and then respond appropriately.
D) She can speed up the service by doing all the work herself.
E) She can offer her employees incentives to speed up their work.