In order to maximize call center efficiency, supervisors require call workers to do all of the following except __________.
A) answer inbound calls by the fourth ring
B) restrict their rest breaks to 5 minutes
C) be electronically monitored for productivity
D) not leave the building for lunch

Question

Quizplus · Accepted Answer

Supervisors typically focus on call handling efficiency and productivity, which includes answering calls promptly, limiting break times, and monitoring performance. However, requiring workers to stay in the building for lunch is not directly related to call center efficiency.

In Order to Maximize Call Center Efficiency, Supervisors Require Call