Hotels that belonging to the chain's frequent-guest program are reimbursed far less for stays by frequent-guests using their points than the actual room rate charged to those guests.

Question

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Hotels typically receive a smaller reimbursement from the chain's frequent-guest program for stays booked with points compared to the actual room rate they would charge a paying guest. This is because the loyalty program covers the cost of the stay at a predetermined rate, which is often less than the standard room rate.

Hotels That Belonging to the Chain's Frequent-Guest Program Are Reimbursed