First-class hotels respond to every complaining guest with cash, comps or gifts, no matter how minor the complaint or how small the value of the settlement.

Question

Quizplus · Accepted Answer

First-class hotels assess each complaint individually and may offer various forms of compensation, including apologies, service recovery actions, or adjustments, but not every complaint necessarily results in cash, comps, or gifts.

First-Class Hotels Respond to Every Complaining Guest with Cash, Comps