The ADA is the:
A) Americans with Disabilities Act, designed to help the handicapped get around
B) Articles against Dopey Attitudes, lodging's industrywide drive to promote TQM
C) Allied Directors of America, an important national convention that every city seeks
D) A Damned Angry movement, effort to get employees to be more guest sensitive
E) None of the above
Correct Answer:
Verified
Q102: Among the surprising surcharges that some hotels
Q103: The Building Cost (Room) Rate:
A) Is simply
Q104: Regarding room rates:
A) New York City has
Q105: The iceberg effect of complaints means that:
A)
Q106: Rooming slips contain:
A) Information - floor plan
Q108: To make "empty minutes"pass quickly for guests
Q109: "The room rate should be high enough
Q110: Comp rates are given to:
A) High rollers
Q111: Compute the anticipated room rate using the
Q112: Distinguish between:A. Upsell and upgradeB. Leisure and
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