Quality guarantees are part of the yield management system; put into place when occupancy is medium to low and discarded when occupancy nears full capacity.

Question

Quizplus · Accepted Answer

Quality guarantees are a consistent part of service delivery and customer satisfaction strategies, not directly tied to the occupancy levels managed by yield management systems. Yield management focuses on maximizing revenue through pricing strategies based on demand, not on altering quality guarantees.

Quality Guarantees Are Part of the Yield Management System; Put