Phone Center
The Technix Computer Corporation recently finished construction of a customer service phone center in New Delhi, India. Phone center agents will be responsible for answering technical questions from customers around the globe. Technix has hired 55 local computer experts as phone agents, and a training session is underway. Technical specialists and call center specialists from the United States have flown to India to train the new Indian employees. Hank Patelli, a senior manager of a Technix phone center in Michigan, will oversee the New Delhi phone center for six months until a local manager can be hired and trained to replace him.
-Which of the following character traits will be the most useful to Hank during his time in the New Delhi service center?

Question

Phone Center 
The Technix Computer Corporation recently finished construction of a customer service phone center in New Delhi, India. Phone center agents will be responsible for answering technical questions from customers around the globe. Technix has hired 55 local computer experts as phone agents, and a training session is underway. Technical specialists and call center specialists from the United States have flown to India to train the new Indian employees. Hank Patelli, a senior manager of a Technix phone center in Michigan, will oversee the New Delhi phone center for six months until a local manager can be hired and trained to replace him.
-Which of the following character traits will be the most useful to Hank during his time in the New Delhi service center?

Quizplus · Accepted Answer

Given the context of overseeing a new international office and working with a new team in a different cultural setting, adaptability is crucial for Hank to effectively manage the transition, understand local work culture, and ensure smooth operations.

Phone Center The Technix Computer Corporation Recently Finished Construction of a Customer