Dallas received some customer feedback around call center wait times taking too long. Dallas wanted to visualize the customer wait time in 5-second intervals to show management how many customers wait within different time interval windows. Which chart would help him visualize that information?
A) Heat map
B) Bar chart
C) Histogram
D) Scatter plot

Question

Quizplus · Accepted Answer

A histogram is ideal for visualizing the distribution of data over intervals, in this case, the intervals being the 5-second wait times. It will clearly show how many customers fall into each time interval, providing a visual representation of the wait time distribution.

Dallas Received Some Customer Feedback Around Call Center Wait Times