Julia's Cookies has identified the following B2C delivery control activity risk: "Customers filing fictitious claims packages were not received may result in fraudulent refunds to customers." Choose from the list of control activities below one of the appropriate control activities for this risk statement.
A) Delivery drivers take photos of packages in their delivery locations which are sent to customers via email or text message.
B) Social media posts subject to review and approval before posting
C) Only cashless payments accepted in stores
D) Food tampering stickers or seals on delivery containers

Question

Quizplus · Accepted Answer

Delivery drivers taking photos of packages in their delivery locations and sending these photos to customers via email or text message directly addresses the risk of customers filing fictitious claims about not receiving packages. This control activity provides evidence of delivery, which can help prevent fraudulent refund claims.

Julia's Cookies Has Identified the Following B2C Delivery Control Activity