Africell operates several call centers for customer service. Charles implements a digital dashboard that will display the following: number of rings to answer, number of minutes on hold, and the number of dropped calls. What kind of internal control has Charles implemented for Africell?
A) Physical
B) IT general
C) Continuous monitoring
D) Manual

Question

Quizplus · Accepted Answer

Charles has implemented a continuous monitoring control by using a digital dashboard to track and display real-time metrics (number of rings to answer, number of minutes on hold, and the number of dropped calls) related to customer service performance. This allows for ongoing oversight and immediate identification of issues.

Africell Operates Several Call Centers for Customer Service