During a five-year period, the revenues of 13 well-known customer-oriented firms such as FedEx, when compared to their competitors, __________.

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Research on customer-centric companies, including a study by Watermark Consulting based on the performance of the S&P 500, has shown that firms focusing on customer experience tend to outperform their less customer-focused competitors significantly. This includes companies like FedEx, which are known for prioritizing customer service. The specific metric of growing 3 times faster is a common finding in such research, highlighting the financial benefits of a customer-oriented approach.

During a Five-Year Period, the Revenues of 13 Well-Known Customer-Oriented