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Nonfinancial Performance Measures Are Often Helpful to Organizations When They

Question 40

Multiple Choice

Nonfinancial performance measures are often helpful to organizations when they evaluate actions that are being taken now to achieve success later. Which of the following is most likely to be a nonfinancial performance measure utilized by the Sales and Marketing Department?


A) Employee satisfaction as an indicator of how satisfied employees are with the company
B) Internal promotion rate as a measure of how quickly high-performing employees advance within the company
C) Net promoter score as a score based on how likely it is a customer will recommend this company to others
D) Vacation days earned versus used as a measure of whether staff takes time to enjoy their life outside of work

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