Daniel is the manager of a luxury resort in the Bahamas.It is his responsibility to ensure that his subordinates do all that it takes to meet customer requirements and make their stays memorable.As a result,when one of their major customers voiced his dissatisfaction with the receptionist at the front desk,Daniel decided to change the receptionist's shift while the guest was staying at the resort.His authority to make this change reflects the ________ aspect of a manager's job.
A) choice
B) constraint
C) demand
D) compliance

Question

Quizplus · Accepted Answer

The manager's authority to change the receptionist's shift reflects the choice aspect of a manager's job. He had the autonomy and freedom to make a decision to address the customer's complaint and ensure customer satisfaction.

Daniel Is the Manager of a Luxury Resort in the Bahamas.It