CQI is a management concept that is at odds with the consumer empowerment movement because of its focus on provider control in planning services and its lack of feedback mechanisms.

Question

Quizplus · Accepted Answer

CQI (Continuous Quality Improvement) is not at odds with the consumer empowerment movement; it actually complements it by focusing on improving the quality of services through ongoing feedback from consumers and other stakeholders, thereby enhancing consumer satisfaction and empowerment.

CQI Is a Management Concept That Is at Odds with the Consumer