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Shortly After Christmas,a Catalog Company Is Besieged by Complaints of Poor

Question 69

Multiple Choice

Shortly after Christmas,a catalog company is besieged by complaints of poor service,so a task force designs an incentive plan to motivate associates to fill orders more quickly and more accurately.For the proposed incentive plan to be successful,which of the following positive reinforcement strategies should be used?


A) The rewards should be visible only to the associates who receive it.
B) The size of rewards should be roughly related to the quality of past job-related performance.
C) The catalog company should talk about or offer rewards that are not readily available.
D) The possibility of obtaining rewards should be limited to only a small percentage of associates.

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