American leaders of the Euro Disney project failed to understand some European workplace _______ that produced a less friendly approach to guests in the park.
A) explicit rules
B) norms
C) regulations
D) qualifications
E) traditions

Question

Quizplus · Accepted Answer

Norms refer to unwritten rules or beliefs about how people should behave in a particular society or culture. The sentence suggests that the American leaders didn't understand certain workplace norms that affected how employees treated guests in the park.

American Leaders of the Euro Disney Project Failed to Understand