Delta and Southwest Airlines compete for passengers on the route between Albany, N.Y., and Atlanta, Ga. Delta offers nonstop service while all of Southwest's flights stop in Baltimore, Md., and require a change of plane. Delta's nonstop flights constitute:
A) A value attribute.
B) A source of leverage.
C) Waste.
D) A business-value-added activity.

Question

Quizplus · Accepted Answer

Delta's nonstop flights are a value attribute because they provide a direct and convenient service that is likely to be preferred by passengers over a flight that requires a stop and plane change.

Delta and Southwest Airlines Compete for Passengers on the Route