The balanced scorecard provides an action plan for achieving competitive success by focusing management attention on critical success factors. Which one of the following is not one of the competitive success factors commonly focused upon in the balanced scorecard?
A) Competitor business strategies.
B) Financial performance measures.
C) Internal business processes.
D) Employee innovation and learning.

Question

Quizplus · Accepted Answer

The balanced scorecard typically focuses on financial performance measures, internal business processes, and employee innovation and learning, rather than directly on competitor business strategies. It aims to provide a comprehensive view of an organization's performance beyond just financial metrics, incorporating aspects like internal processes and employee development to drive long-term success.

The Balanced Scorecard Provides an Action Plan for Achieving Competitive