Some observers have described the reliance on team structures to achieve process improvements as clan-based control. The most important aspect of clan forms of control to process management is:
A) Their dependence on trust among clan members.
B) Reliance on incentive systems.
C) The dominance of upper-level management.
D) The organization of work into a cellular structure.

Question

Quizplus · Accepted Answer

Clan-based control emphasizes the importance of trust among team members to achieve process improvements, as it relies on shared values, beliefs, and goals to manage and control the behavior of its members, rather than formal structures or incentive systems.

Some Observers Have Described the Reliance on Team Structures to Achieve