Having a customer-centric organization means that a firm has which of the following characteristics?
A) System-wide simultaneous training
B) Customer-based metrics
C) Cross-function integration
D) Shared vision and values
E) All of the above are characteristics of a customer-centric organization.

Question

Quizplus · Accepted Answer

A customer-centric organization focuses on creating a positive experience for the customer through the product lifecycle and beyond. This involves system-wide training to ensure all employees understand how to best serve the customer, using customer-based metrics to measure success, integrating functions across the organization to streamline the customer experience, and sharing a common vision and values that prioritize the customer's needs. Therefore, all the listed characteristics (A, B, C, D) are aspects of a customer-centric organization.

Having a Customer-Centric Organization Means That a Firm Has Which