The National Survival Training Center in Spokane, Washington, teaches people how to save themselves if they are ever taken hostage. The training requires customers to experience a simulated hostage situation. Then the victims are graded on the probability they would have survived if it were a real kidnapping. Learning how to protect one's self is the direct result of experience.. This example illustrates the _____ of services.

Question

Quizplus · Accepted Answer

The example illustrates inseparability, as the service (training) is produced and consumed simultaneously, with the customer's participation being essential to the service delivery.

The National Survival Training Center in Spokane, Washington, Teaches People