Question 1

__________ refers to the act of applying the new approaches and behaviors.

Accepted Answer

Refreezing is the stage in the change process where new behaviors are solidified into the organization's culture after a change has been implemented.

Question 2

The managers at Crown Cork & Seal are focusing on reinforcing new behaviors in their employees. To do this, the managers are helping employees to get good results, have a feeling of accomplishment, and are being rewarded by others. This step in Lewin's force-field analysis is referred to as

Accepted Answer

Refreezing is the step in Lewin's force-field analysis where new behaviors are reinforced in employees, ensuring that changes are made permanent and the desired outcomes are achieved consistently. This involves helping employees feel accomplished and rewarded, solidifying the new behaviors as the norm.

Question 3

Gaining top-management support, reinforcing new behavior, and evaluating the change are all important functions in the __________ step of Lewin's force-field analysis.

Accepted Answer

Refreezing is the step in Lewin's force-field analysis where changes are solidified into the organization through top-management support, reinforcing new behaviors, and evaluating the change to ensure it is embedded in the culture.

Question 4

Gaining top-management support, reinforcing new behavior, and evaluating the change are all important functions in the refreezing step of

Accepted Answer

The refreezing step is part of Kurt Lewin's force-field analysis model, which involves solidifying new behaviors and ensuring changes are sustained by gaining support, reinforcing behaviors, and evaluating the change.

Question 5

You are a manager in an organization that implemented large changes. Some people are complaining about those changes. You should

Accepted Answer

Listening to complaints and evaluating them is crucial for understanding the concerns of those affected by the changes. This approach allows for adjustments if necessary and shows that management values employee feedback.

Question 6

Assume that an organization wants to promote more women and members of minority groups. Which of the following will probably be least likely to cause a real change in promoting these people?

Accepted Answer

A memo from the current CEO is likely to be the least effective option for causing real change in promoting women and members of minority groups. Memos can easily be ignored or forgotten, and without concrete actions or changes in systems and processes, a memo alone is unlikely to lead to significant change.

Question 7

Teaching people to interact successfully with each other in the organization is usually called

Accepted Answer

Organizational development is a field of research, theory, and practice dedicated to expanding the knowledge and effectiveness of people to accomplish more successful organizational change and performance. Teaching people to interact successfully with each other is a key component of organizational development, as it focuses on improving communication, collaboration, and overall organizational culture.

Question 8

Which of the following was not cited as a typical employee question that management must address to get employees to support change?

Accepted Answer

E) "How can we appeal this decision?" is not typically a question management addresses to get employees to support change. Instead, it suggests resistance to change rather than seeking understanding or assurance about the change process, its benefits, or personal impact, which the other options (A-D) represent.

Question 9

A/an __________ force is the push for change of the status quo.

Accepted Answer

Driving forces are those that push for change, aiming to alter the status quo towards a new direction or state.

Question 10

As the weather continued to turn worse, Jim Walter, an arts festival's organizer, could only shake his head and wonder how many people would have attended the three day festival if it had not been for the rain and cold temperatures. Jim was lamenting the effect of __________ forces on his festival.

Accepted Answer

Jim was lamenting the effect of external forces (weather conditions) on his festival, as these are outside factors that he cannot control.

Question 11

A/An __________ force is one that tries to keep the status quo of the organization.

Accepted Answer

A restraining force is one that attempts to maintain the current state of an organization, resisting changes.

Question 12

The union at the local steel plant fought management's efforts to reorganize the plant and lay off a number of its older workers. In this example, the union best represents a/an __________ force.

Accepted Answer

The union is acting as a restraining force because it is resisting management's efforts to change, specifically in terms of reorganization and layoffs. Restraining forces are those that counteract or inhibit change.

Question 13

Match each term with the correct statement below.
-accounts based on true events, often containing both truth and fiction

Accepted Answer

Stories are accounts based on true events that often contain both truth and fiction.

Question 14

Match each term with the correct statement below.
-unproven beliefs that are uncritically accepted and used to justify current actions by communicating the practical benefits of certain techniques and behaviors

Accepted Answer

Myths are unproven beliefs that are often accepted without criticism and are used to justify current actions by highlighting the practical benefits of certain techniques and behaviors.

Question 15

Match each term with the correct statement below.
-historic accounts describing the unique accomplishments of a group and its leaders or heroes

Accepted Answer

Sagas are historic accounts that detail the unique accomplishments of a group and its leaders or heroes, often passed down through generations.

Question 16

Match each term with the correct statement below.
-a relatively dramatic, planned set of recurring activities used at special times to influence the behavior and understanding of organizational members

Accepted Answer

Rites are planned, recurring activities or ceremonies that are used in organizations during special times to influence the behavior and understanding of its members. These can include rites of passage, enhancement, renewal, integration, conflict reduction, and degradation, each serving to communicate and reinforce the organization's values and identity.

Question 17

Match each term with the correct statement below.
-a technique that uses familiar elements or objects to make unfamiliar behavior or other processes or actions comprehensible

Accepted Answer

Metaphors use familiar elements or objects to make unfamiliar behavior or processes comprehensible by drawing comparisons that people can understand.

Question 18

Match each term with the correct statement below.
-the way organizational members typically express themselves

Accepted Answer

Language systems are the means by which organizational members typically express themselves, encompassing the specific terminology, jargon, and communication practices unique to an organization.

Question 19

Match each term with the correct statement below.
-cultural routines that form the substance of public functions and events staged by an organization

Accepted Answer

The answer of Match each term with the correct statement...

Question 20

Match each term with the correct statement below.
-the step in the change process which focuses on learning new required behaviors

Accepted Answer

Changing is the step in the change process where individuals learn new behaviors or skills, marking the actual transition phase.

Quiz 10: Organizational Culture and Change

__________ refers to the act of applying the new approaches and behaviors.

The managers at Crown Cork & Seal are focusing on reinforcing new behaviors in their employees. To do this, the managers are helping employees to get good results, have a feeling of accomplishment, and are being rewarded by others. This step in Lewin's force-field analysis is referred to as

Gaining top-management support, reinforcing new behavior, and evaluating the change are all important functions in the __________ step of Lewin's force-field analysis.

Gaining top-management support, reinforcing new behavior, and evaluating the change are all important functions in the refreezing step of

You are a manager in an organization that implemented large changes. Some people are complaining about those changes. You should

Assume that an organization wants to promote more women and members of minority groups. Which of the following will probably be least likely to cause a real change in promoting these people?

Teaching people to interact successfully with each other in the organization is usually called

Which of the following was not cited as a typical employee question that management must address to get employees to support change?

A/an __________ force is the push for change of the status quo.

As the weather continued to turn worse, Jim Walter, an arts festival's organizer, could only shake his head and wonder how many people would have attended the three day festival if it had not been for the rain and cold temperatures. Jim was lamenting the effect of __________ forces on his festival.

A/An __________ force is one that tries to keep the status quo of the organization.

The union at the local steel plant fought management's efforts to reorganize the plant and lay off a number of its older workers. In this example, the union best represents a/an __________ force.

Match each term with the correct statement below. -accounts based on true events, often containing both truth and fiction

Match each term with the correct statement below. -unproven beliefs that are uncritically accepted and used to justify current actions by communicating the practical benefits of certain techniques and behaviors

Match each term with the correct statement below. -historic accounts describing the unique accomplishments of a group and its leaders or heroes

Match each term with the correct statement below. -a relatively dramatic, planned set of recurring activities used at special times to influence the behavior and understanding of organizational members

Match each term with the correct statement below. -a technique that uses familiar elements or objects to make unfamiliar behavior or other processes or actions comprehensible

Match each term with the correct statement below. -the way organizational members typically express themselves

Match each term with the correct statement below. -cultural routines that form the substance of public functions and events staged by an organization

Match each term with the correct statement below. -the step in the change process which focuses on learning new required behaviors