Technician A asks the service consultant to clarify unclear items on the work order. Technician B sticks to the "three Cs" when communicating with the customer. Which technician is correct?

Question

Quizplus · Accepted Answer

Both technicians are correct. Technician A is ensuring clear communication by asking for clarification on work orders, which is essential for accurate and efficient work. Technician B is following the "three Cs" (Concern, Cause, and Correction) in customer communication, which is a best practice in automotive service for clear and effective communication.

Technician a Asks the Service Consultant to Clarify Unclear Items