An appliance repair firm has service personnel call its customers within three days of repair of an appliance to determine if the repair fully met their expectations. This firm is involved with

Question

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The firm is ensuring that the repair service provided meets customer expectations, which is a part of satisfying demand. They are not trying to create, manage, or facilitate new or existing demand but are ensuring the service provided is satisfactory.

An Appliance Repair Firm Has Service Personnel Call Its Customers