A 2007 Nielsen study concluded that recommendations from consumers are the least trusted form of promotion.
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Q44: NMCs use the resources of a firm
Q45: Marketers encourage NMCs by providing content to
Q46: Incorporating word-of-mouth into promotional efforts is rather
Q47: No formal mechanism exists for marketers to
Q48: People who act as intermediaries for a
Q50: Complex products are the most well-suited for
Q51: Firms must have the right connectors in
Q52: Reference groups are the anchor points that
Q53: Most marketers do not differentiate between experts
Q54: Oprah Winfrey is an example of an
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