Matching
-Using questions such as ""You want the Dolby C noise reduction feature. Is that correct?""
A) appropriate need discovery
B) appropriate need-satisfaction presentation
C) inappropriate need discovery
D) appropriate selection of the product
E) inappropriate need-satisfaction presentation
F) inappropriate selection of the product
G) informative presentation
H) reminder presentation
I) Active Listening
J) pleasure questions
K) need-satisfaction question

Question

Quizplus · Accepted Answer

The question is confirming a specific need or preference of the customer, which is part of the need discovery process.

Matching -Using Questions Such as ""You Want the Dolby C Noise