Sales Managers Can Take Several Steps to Ensure the Success

Sales managers can take several steps to ensure the success of an empowerment program except

A) make sure that their salespeople can attain job mastery by providing any needed skills training
B) give salespeople coercive power to make substantive decisions
C) assign role models to mentor other salespeople in their work
D) use reinforcement and persuasion to raise the confidence levels of salespeople-through praise, encouragement, and feedback