The physical aspects of services that we can see and with which we interact are called ________.
A) tangibles
B) responsiveness
C) empathy
D) assurances
Correct Answer:
Verified
Q9: Which of the following is NOT a
Q10: Which of the following options is NOT
Q11: In the tourism industry, which of the
Q12: Which of the following is NOT a
Q13: Services are _.
A) tangible
B) not perishable
C) easy
Q15: Which of the following is NOT a
Q16: Which of the following would NOT be
Q17: "Turning the guest's frown upside down" is
Q18: Which of the following is NOT a
Q19: The acronym TIPS stands for _.
A) To
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