Turnover decreases when employees are able to make decisions without constantly checking with a supervisor.
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Q27: Surveys have shown that customers will return
Q28: Reliability is the warm, fuzzy piece of
Q29: Empathy describes the faith we have in
Q30: Learning organizations are dedicated to continuous improvement
Q31: Employees who are trained to follow policies
Q33: Research shows that positive breaks from service
Q34: The customer's level of satisfaction is influenced
Q35: Quality in services can be specifically defined
Q36: Interactions between service employees and customers are
Q37: Assurance refers to employees' willingness to help
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