Jaimie Hall
The continuing development and improvement of computer information systems has made a powerful impression on Jaimie Hall, CEO of See-Saw City (SSC). The current computer system at SSC is seven years old, and while still highly useful and reliable, Jaimie is wondering if a new system would be more efficient and more useful. Jaimie recognized that some of her managers would prefer to keep the old system, while others have been requesting that the company update its information capability.
-To overcome the resistance to the new system, Jaimie can use any of the following techniques except:
A) communication and education.
B) participation in designing the system.
C) negotiation.
D) coercion.
E) All of these can be used.

Question

Quizplus · Accepted Answer

All the options provided are legitimate techniques for overcoming resistance to change in an organization. Communication and education help in addressing misinformation and building a case for change. Participation allows stakeholders to have a say in the new system, increasing buy-in. Negotiation can resolve conflicts by finding a middle ground, and coercion, although less desirable, can be used in situations where immediate change is necessary.

Jaimie Hall The Continuing Development and Improvement of Computer Information Systems Has