
By selecting rich channels, managers can communicate nonroutine messages effectively.
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Q3: Electronic messages, such as e-mail and instant
Q4: To send a message, the sender encodes
Q5: Managers facilitate strategic conversations by using open
Q6: Managers use different methods to communicate, depending
Q7: The process by which information is exchanged
Q9: Routine messages tend to be simple and
Q10: The process of encoding, the selection of
Q11: Face-to-face discussion is the richest communication channel
Q12: Managers spend 80 percent of every working
Q13: For most women, talk is primarily a
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