In the DMAIC process, a source of customer dissatisfaction is referred to as a(n):
A) critical to quality.
B) outlier feature.
C) dissatisfier.
D) variance factor.

Question

Quizplus · Accepted Answer

Critical to quality (CTQ) refers to the key measurable characteristics of a product or process whose performance standards or specification limits must be met to satisfy the customer.

In the DMAIC Process, a Source of Customer Dissatisfaction Is